AOS RC

Privacy Policy

Last updated: 28 May 2025

1. Introduction

AOS RC LTD respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we look after your personal data when you enrol in our course, visit our course platform (regardless of where you visit from), and tell you about your privacy rights and how the law protects you.

2. Purpose of this Privacy Policy

This privacy policy aims to give you information on how AOS RC LTD collects and processes your personal data through your use of our course website and learning platform, including any data you may provide when you sign up, make a purchase, access content, or subscribe to marketing communications.

It applies to all personal data collected directly by us. It does not cover data practices of third-party platforms or services we use, such as Thinkific or PayPal, which may have their own privacy policies. We encourage you to review those policies separately.

3. Controller

AOS RC LTD, registered in England under company number 16332943, is the data controller and responsible for your personal data (collectively referred to as “AOS RC LTD”, "we", "us" or "our" in this policy).

AOS RC LTD is registered with the Information Commissioner’s Office (ICO) as a data controller under registration number ZB903714.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this policy. If you have any questions about this privacy policy or our privacy practices, please contact us at [email protected].

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns first.

4. The Data We Collect

We may collect, use, store and transfer the following types of personal data:

• Identity Data – your first name and last name

• Contact Data – email address

• Technical Data – IP address, browser type, time zone, operating system, device type

• Usage Data – details of your access to course modules, progress tracking, support interactions

• Marketing and Communications Data – your preferences for receiving updates or marketing emails

We do not collect any special category data (such as health or biometric data), nor do we knowingly collect data about children under the age of 18 without parental consent.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide access to the course). In that case, we may have to cancel your access or service, but we will notify you if this is the case at the time.

5. How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct interactions – when you sign up for an account, purchase the course, opt into marketing, or contact us for support.

• Automated technologies – as you interact with our platform, we may automatically collect Technical Data about your device, browsing actions, and usage patterns. We collect this data using cookies and similar technologies (see Section 13).

• Third parties – Thinkific (our course platform) and PayPal (our payment processor) may collect limited personal data as part of their service delivery to us (see Section 9).

6. Legal Basis for Processing

Under UK data protection law, we must have a valid legal basis for processing your personal data. We rely on the following bases depending on the context:

• Performance of a contract – to provide access to your purchased course and maintain your account

• Consent – for sending you marketing communications, which you can opt into and withdraw at any time

• Legal obligation – for complying with tax and accounting laws

• Legitimate interest – for improving our course, preventing fraud, and understanding learner engagement

Where we rely on consent, you may withdraw it at any time by contacting us or using the unsubscribe link in our communications.

7. How We Use Your Data

We use your personal data to:

• Provide and manage your access to the course

• Process payments and provide receipts

• Send service-related communications (e.g. updates or changes)

• Respond to support requests

• Analyse course usage to improve our content

• Send you marketing emails (only where you have opted in)

8. Marketing

We only send marketing communications where you have opted in to receive them. This may include updates about course content, new offerings, or related educational content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [email protected].

We do not share your personal data with third parties for their marketing purposes.

9. Sharing Your Data

We only share your data with third parties where necessary to deliver the course or comply with the law:

• Thinkific – our course hosting provider

• PayPal – our payment processor

These providers are authorised to process your data only as required to perform their services and in accordance with our instructions. All providers are required to keep your data secure.

We do not sell your personal data and we do not share it for unrelated third-party marketing.

10. International Transfers

Some of our service providers may process or store personal data outside the United Kingdom, including in the United States.

We have undertaken due diligence into the security practices and data protection compliance of our providers. Where data is transferred internationally, we ensure that appropriate safeguards are in place to protect your personal data, including the use of standard contractual clauses or other lawful transfer mechanisms as required under UK data protection law.

If you would like further details about how your data is protected when transferred internationally, please contact us.

11. Data Security

We have put in place appropriate technical and organisational security measures to protect your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way.

Access to your data is limited to those employees, contractors or service providers who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

12. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which we collected it, including for legal, tax, and accounting purposes.

• Account and course data: retained for as long as you have an active account and for up to 2 years after inactivity

• Marketing communications: retained until you unsubscribe or withdraw consent

• Purchase records: retained for 7 years (including the current financial year) to comply with HMRC requirements

In some cases, we may retain your data for a longer period where necessary for the establishment, exercise, or defence of legal claims, or in the event of a complaint or regulatory requirement.

We periodically review and securely delete personal data that is no longer needed.

13. Cookies and Tracking

We use cookies and similar tracking technologies to recognise your device and personalise your experience.

Cookies may collect Technical and Usage Data such as pages visited, device type, or login status.

You can control cookie preferences through your browser settings. Disabling cookies may impact site functionality. We do not respond to “Do Not Track” signals due to lack of standardisation across browsers.

14. Third-Party Links

Our course platform may include links to third-party websites, applications, or resources. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their content, security, or privacy practices. When you leave our platform, we encourage you to read the privacy policy of every site you visit.

15. Your Rights

Under UK data protection law, you have rights in relation to your personal data. These include:

• Access – request a copy of the personal data we hold about you

• Correction – request correction of any incomplete or inaccurate data

• Erasure – request deletion of your data where there is no lawful reason for us to retain it

• Objection – object to processing based on our legitimate interests or for direct marketing

• Restriction – request we suspend processing under certain circumstances

• Portability – request transfer of your data to you or another provider

• Withdraw consent – at any time for marketing or other optional uses

If you wish to exercise any of these rights, please contact us using the contact details provided at the end of this policy.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in such cases.

We may request specific information to confirm your identity and ensure your right to access your data (or to exercise any other right). This security measure helps prevent unauthorised disclosure of personal data. We may also contact you for further information to help us respond more efficiently.

We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made multiple requests, we may need more time. In such cases, we will notify you and keep you updated.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk, but we encourage you to contact us first so we can try to resolve your concern.

16. Changes to This Policy

We keep this privacy policy under regular review and may update it from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a new “Last updated” date at the top of the policy.

We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of our course or platform following any updates will constitute your acceptance of those changes.

17. Contact Details

If you have any questions, concerns, or wish to exercise your data rights, please contact:

Email: [email protected]

Address: AOS RC LTD, Belmont Suite, Paragon Business Park, Chorley New Road, Horwich, Bolton, BL6 6HG